PAYMENT POLICY:
Our office accepts Cash, Visa, Mastercard, Discover and Care Credit. Full payment is due at the time of service. Clients with payment concerns are asked to speak to a Client Service Representative before their exam. Our staff is happy to provide any client with a written treatment plan prior to services being rendered. Clients will be responsible for a 1.5% monthly finance charge on accounts over 30 days and any collection fees on accounts over 90 days. As of September 1, 2015, we offer 6 months, no interest financing via Care Credit for payments over $200.00 for clients in need of a credit plan. No other payment plans are offered at this time.
• Payment to our veterinary clinic is expected when services are rendered. In order to focus on our patients’ needs, customer service, and minimizing costs, we do not bill after you’ve received services from an animal doctor. For most procedures, we may require a 50% deposit prior to services rendered.
TREATMENT CONSENT:
• I hereby authorize the veterinarian to examine, prescribe for or treat the below-described pet(s) to the best of their abilities. I assume responsibility for all charges incurred in the care of this animal.
TRANSFERRING RECORDS CONSENT:
• Transferring Records Consent: I understand that my pet’s information can be given to rescue groups, specialty practices, other veterinary offices, and boarding and grooming facilities should you (the owner) give them our contact information to refer to.
NEW CLIENT APPOINTMENTS:
When you schedule an appointment, the time is reserved exclusively for you. You are reserving the resources of New Smyrna Beach Animal Medical Center doctor, support staff, and facilities required to make your appointment successful. Canceled appointments with little or no notice often cannot be filled, and another sick pet may not be able to be seen. During this pandemic environment, pets are going without care because veterinarians everywhere are at full capacity – this means every single time slot is critical in pets getting the care they need and deserve.
To do our best to honor new clients, existing clients, and our staff, we require a deposit in the amount of your full office visit to reserve your new client appointment.
When you keep your appointment, your deposit is applied to the cost of that visit. If you cancel your appointment with more than 24 hours’ notice, your deposit will be refunded to you, or you can choose to keep it on your account as a credit, which can be applied to another new client appointment. If you cancel your appointment with less than 24 hours’ notice, or do not show up for your appointment, you will forfeit your deposit without exception.
Any delay beyond 15 minutes will likely result in your appointment being canceled and your deposit being forfeited.
We will collect your credit card information over the phone when you call to schedule your pet’s appointment, or if you schedule through our app, we will call you.
Thank you for your cooperation and understanding – we can’t wait to meet you and your furry best friend!
CANCELLATION POLICY
Due to an increased number of missed appointments and last-minute cancellations, we will now require 24 hours notice for the cancellation of an appointment. Multiple missed appointments or those canceled without 24 hours notice may incur a cancellation fee of $25.00 per pet scheduled to be seen, payable prior to booking future appointments.
As an ever-growing practice, every appointment slot is valuable to us and our patients. Missed appointments and last-minute cancellations are times when sick pets could have received care. We ask that you make every effort to arrive on time. Patients arriving 15 or more minutes late may need to be rescheduled and may incur a cancellation
PRESCRIPTION PROCESSING FEE:
Please be advised that there is a $7.00 processing fee for the authorization of any online prescriptions that are not processed through New Smyrna Beach Animal Medical Center’s online pharmacy, as evaluating the high number of requests from outside online pharmacies takes a significant amount of time and effort by our staff. By utilizing New Smyrna Beach Animal Medical Center’s online pharmacy, you’ll save money, support a local independent business, and allow our team to spend more time directly on patient care. Thank you for your understanding, and if you have any questions or would like assistance getting started with our online pharmacy, please don’t hesitate to speak with a staff member.
